Shipping Policy
Our Shipping Policy was last updated on 03-15-2024
SHIPPING POLICY
Shipment processing times
All orders are typically processed within 24-48 hours ad dropped off at the post office within 1-2 days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, we will contact You via email or telephone.
For Non-Crowdfunded Products
Please check the availability of product and shipping approximations of each item in your order to ensure timely delivery.
Product Availability
The availability of each item we sell on SuzyToronto.com is shown on the product description page. Most in stock items ship within one business day of when you place your order (Monday through Friday, excluding holidays.) By “shipped” we mean the item has left our fulfillment center. We offer some of our items as pre-order and will ship to you as soon as they become available. The availability of any item we sell is subject to change.
Shipping Address
We are currently shipping to all US States
When you set up your account, you can establish a shipping address to use on all orders. For your convenience, you can access your account at any time to make changes to this information for future orders.
Shipping Options
- Shipping method – any and all “FREE shipping” items: USPS standard
Shipment cost: Free
Estimated delivery time: 3-5 business days - Shipping method – Standard: USPS First Class or USPS standard
Shipment cost: $6.00 USD
Estimated delivery time: 5-8 business days - Shipping method – Priority: USPS Priority Mail
Shipment cost: $9.00 USD
Estimated delivery time: 3-5 business days
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Cancellations
You can cancel pre-ordered items at any time. In-stock items can be cancelled within 60 minutes of order confirmation at checkout.
For Crowdfunded Products
SHIPPING
Estimated Shipping Dates
If the campaign is successfully backed with the minimum number of backers by the campaign deadline (the “Project Backing Period”), then the project will proceed to the production phase. Estimated shipment dates vary per Suzy Toronto campaign, so please visit the Project on the TingleHeart tab frequently to stay up-to-date.
Shipping Address
We are currently shipping to all U.S. States. Please note you cannot process an order on the website to ship outside the U.S.A. at this time. If you are outside the U.S.A. Please email Sales@SuzyToronto.com for further assistance
Shipping Options
- Shipping method – any and all “FREE shipping” items: USPS standard
Shipment cost: Free
Estimated delivery time: 3-5 business days - Shipping method – Standard: USPS First Class or USPS standard
Shipment cost: $6.00 USD
Estimated delivery time: 5-8 business days - Shipping method – Priority: USPS Priority Mail
Shipment cost: $9.00 USD
Estimated delivery time: 3-5 business days
Overnight delivery is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Customs, Duties and Taxes
SuzyToronto.com is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
SuzyToronto.com is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, you can contact Us:
- By sending us an email: mailto:Sales@SuzyToronto.com